Our work consists of four stages:
express audit, field audit, report generation
and subsequent support.
This is the longest stage in the work process, and it can take up to three weeks.
We structure all the collected photos, videos, and text materials and create detailed reports consisting of fixed "problem" points, options for correcting them, and recommendations for improving the customer's experience.
Such a report is usually 50 pages long, excluding additional materials.
This is an optional step. You can complete the work with us at the stage of receiving the report and make the necessary changes yourself-or use the help of our specialists.
Whatever option you choose, we will always provide you with the necessary support.
This is an initial analysis of the current state of your business.
As a rule, it takes at least 1 hour of your time and allows us to understand how you build interaction with the client, what is happening in the field of brand semiotics, and why you asked for our help.
The stage where we get in touch with your brand live at various levels,
from communication with the staff to your positioning in the Network.
This is a key period in analyzing your client's journey, and it may require up to several days of continuous work.